Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.
2020-12-07
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What the bots learned in five years
2019-11-12122224
A virtual agent is an AI-based software program that communicates through voice or text. A virtual agent is also known as an intelligent virtual agent (IVA), virtual rep, or virtual chat agent.
2020-07-0794864
Speech by Alexey Aylarov, CEO of Voximplant at Intercom Conference
2019-10-0281042
Today, these technologies are widely used by large businesses - banks, airlines, online stores - to communicate with customers. In this article, we’ll look at what has changed since the first assistant appeared eight years ago.
2019-10-02113135
Chatbots have become indispensable tools for businesses seeking to streamline customer interactions, automate processes, and boost lead generation. Let's explore the landscape of chatbot creation tools and highlight some of the leading platforms available in 2024.
2024-07-071759
Want to boost your mobile app's engagement with game mechanics? Learn the 8 key principles every developer and project manager needs to know.
2024-07-071859
We are excited to bring you the latest updates to Voximplant Kit: users with the “Agent” role can now access their call and message history in the “History” section, new “Answer machine” wrap-up code, and more.
2024-07-041762
Seamlessly build apps for creators and coaches in 2024 using the best app builders available.
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Elevate your customer support in 2024! Discover 10 powerful SaaS solutions - from chatbots to live chat - to streamline workflows and boost engagement.
2024-07-071634
In the ever-evolving digital landscape, Search Engine Optimization (SEO) remains a critical component of online success. As we navigate through 2024, businesses and marketers must adapt to new trends and refine their approaches to stay competitive. This guide explores nine key SEO strategies that are shaping the industry this year.
2024-07-071795
The integration between the Kommo CRM system and the Voximplant Kit cloud omnichannel contact center offers companies new opportunities to enhance customer interaction processes.
2024-09-05120
Online booking platforms have become vital for businesses, but a troubling trend is emerging in 2024. Many platforms are redirecting customer loyalty to their own ecosystems. This raises a critical question: Are you building your own customer base, or contributing to a larger marketplace?
2024-07-071689
