1. References
  2. VoxEngine
  3. VoximplantAPI
  4. SmartQueueInterface
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SmartQueueInterface

Props

getSQState

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getSQState: 
(request: GetSQStateRequest) => Promise<GetSQStateResponse>

Gets the current state of the specified SmartQueue.

getSmartQueueDayHistory

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getSmartQueueDayHistory: 
(request: GetSmartQueueDayHistoryRequest) => Promise<GetSmartQueueDayHistoryResponse>

Gets the metrics for the specified SmartQueue for the last 2 days. Refer to the SmartQueue reporting guide to learn more.

getSmartQueueRealtimeMetrics

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getSmartQueueRealtimeMetrics: 
(request: GetSmartQueueRealtimeMetricsRequest) => Promise<GetSmartQueueRealtimeMetricsResponse>

Gets the metrics for the specified SmartQueue for the last 30 minutes. Refer to the SmartQueue reporting guide to learn more.

requestSmartQueueHistory

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requestSmartQueueHistory: 
(request: RequestSmartQueueHistoryRequest) => Promise<RequestSmartQueueHistoryResponse>

Gets history for the specified SmartQueue. Refer to the SmartQueue reporting guide to learn more.

sQ_AddQueue

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sQ_AddQueue: 
(request: SQ_AddQueueRequest) => Promise<SQ_AddQueueResponse>

Adds a new queue.

sQ_AddSkill

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sQ_AddSkill: 
(request: SQ_AddSkillRequest) => Promise<SQ_AddSkillResponse>

Adds a new skill to the app.

sQ_BindAgent

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sQ_BindAgent: 
(request: SQ_BindAgentRequest) => Promise<SQ_BindAgentResponse>

Binds agents to a queue.

sQ_BindSkill

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sQ_BindSkill: 
(request: SQ_BindSkillRequest) => Promise<SQ_BindSkillResponse>

Binds skills to agents.

sQ_DelQueue

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sQ_DelQueue: 
(request: SQ_DelQueueRequest) => Promise<SQ_DelQueueResponse>

Deletes a queue.

sQ_DelSkill

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sQ_DelSkill: 
(request: SQ_DelSkillRequest) => Promise<SQ_DelSkillResponse>

Deletes a skill and detaches it from agents.

sQ_DeleteAgentCustomStatusMapping

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sQ_DeleteAgentCustomStatusMapping: 
(request: SQ_DeleteAgentCustomStatusMappingRequest) => Promise<SQ_DeleteAgentCustomStatusMappingResponse>

Removes a mapping from the mapping table. If there is no such mapping, does nothing.

sQ_GetAgentCustomStatusMapping

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sQ_GetAgentCustomStatusMapping: 
(request: SQ_GetAgentCustomStatusMappingRequest) => Promise<SQ_GetAgentCustomStatusMappingResponse>

Returns the mapping list of SQ statuses and custom statuses. SQ statuses are returned whether or not they have mappings to custom statuses.

sQ_GetAgents

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sQ_GetAgents: 
(request: SQ_GetAgentsRequest) => Promise<SQ_GetAgentsResponse>

Gets agents.

sQ_GetQueues

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sQ_GetQueues: 
(request: SQ_GetQueuesRequest) => Promise<SQ_GetQueuesResponse>

Gets the queue(s).

sQ_GetSkills

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sQ_GetSkills: 
(request: SQ_GetSkillsRequest) => Promise<SQ_GetSkillsResponse>

Gets the skill(s).

sQ_SetAgentCustomStatusMapping

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sQ_SetAgentCustomStatusMapping: 
(request: SQ_SetAgentCustomStatusMappingRequest) => Promise<SQ_SetAgentCustomStatusMappingResponse>

Adds a status if there is no match for the given internal status and renames it if there is a match. It means that if the passed sq_status_name parameter is not in the mapping table, a new entry is created in there; if it is, the name field in its mapping is replaced with custom_status_name.

sQ_SetAgentInfo

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sQ_SetAgentInfo: 
(request: SQ_SetAgentInfoRequest) => Promise<SQ_SetAgentInfoResponse>

Edits the agent settings.

sQ_SetQueueInfo

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sQ_SetQueueInfo: 
(request: SQ_SetQueueInfoRequest) => Promise<SQ_SetQueueInfoResponse>

Edits an existing queue.

sQ_SetSkillInfo

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sQ_SetSkillInfo: 
(request: SQ_SetSkillInfoRequest) => Promise<SQ_SetSkillInfoResponse>

Edits an existing skill.

sQ_UnbindAgent

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sQ_UnbindAgent: 
(request: SQ_UnbindAgentRequest) => Promise<SQ_UnbindAgentResponse>

Unbinds agents from queues.

sQ_UnbindSkill

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sQ_UnbindSkill: 
(request: SQ_UnbindSkillRequest) => Promise<SQ_UnbindSkillResponse>

Unbinds skills from agents.