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TerminationStatus

The SmartQueue termination status

Constants

CANCELED

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The task is cancelled in the scenario (EndOperatorActivityCode)

CLIENT_TERMINATE

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The customer has cancelled the task (EndTaskCode)

FAILED

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The agent has missed or declined the task (EndOperatorActivityCode)

FINISHED_BY_CLIENT

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The customer has finished the task (EndOperatorActivityCode)

FINISHED_BY_OPERATOR

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The agent has finished the task (EndOperatorActivityCode)

INTERNAL_ERROR

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An internal error occurred (ErrorCode, EndTaskCode, EndOperatorActivityCode)

MS_NOT_ANSWERED

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Media server does not answer (TaskCanceledCode)

NORMAL

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The task is completed in the scenario (TaskCanceledCode)

TIMEOUT_REACHED

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The timeout for the task expired (TaskCanceledCode)

TRANSFERRED

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The task is transferred (EndOperatorActivityCode)