SQ_AddQueueRequest
Props
applicationId
applicationId: number
ID of the application to bind to
applicationName
applicationName: string
| undefined
Name of the application to bind to. Can be used instead of application_id
callAgentSelection
callAgentSelection: string
Agent selection strategy for calls. Accepts one of the following values: "MOST_QUALIFIED", "LEAST_QUALIFIED", "MAX_WAITING_TIME"
callMaxQueueSize
callMaxQueueSize: number
| undefined
Maximum size of the queue with CALL-type requests
callMaxWaitingTime
callMaxWaitingTime: number
| undefined
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent
callTaskSelection
callTaskSelection: string
Call type requests prioritizing strategy. Accepts one of the enum values
description
description: string
| undefined
Comment, up to 200 characters
fallbackAgentSelection
fallbackAgentSelection: string
| undefined
imAgentSelection
imAgentSelection: string
| undefined
Agent selection strategy for messages. Accepts one of the following values: "MOST_QUALIFIED", "LEAST_QUALIFIED", "MAX_WAITING_TIME". The default value is call_agent_selection
imMaxQueueSize
imMaxQueueSize: number
| undefined
Maximum size of the queue with IM-type requests
imMaxWaitingTime
imMaxWaitingTime: number
| undefined
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent
imTaskSelection
imTaskSelection: string
| undefined
IM type requests prioritizing strategy. Accepts one of the enum values. The default value is call_task_selection
priority
priority: number
| undefined
The queue's priority from 1 to 100
sqQueueName
sqQueueName: string
Unique SmartQueue name within the application, up to 100 characters