Rate this page:

QueueInfo

Props

acdQueueId

Copy URL
acdQueueId: 

number

The ACD queue ID

acdQueueName

Copy URL
acdQueueName: 

string

The queue name

acdQueuePriority

Copy URL
acdQueuePriority: 

number

The integer queue priority. The highest priority is 0

applicationId

Copy URL
applicationId: 

number

|

undefined

The application ID

autoBinding

Copy URL
autoBinding: 

boolean

Whether to enable the auto binding of operators to a queue by skills comparing

averageServiceTime

Copy URL
averageServiceTime: 

number

|

undefined

The average service time in seconds. Specify the parameter to correct or initialize the waiting time prediction

created

Copy URL
created: 

Date

The ACD queue creating UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

deleted

Copy URL
deleted: 

Date

The ACD queue deleting UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

maxQueueSize

Copy URL
maxQueueSize: 

number

|

undefined

The maximum number of calls that can be enqueued into this queue

maxWaitingTime

Copy URL
maxWaitingTime: 

number

|

undefined

The maximum predicted waiting time in minutes. When a call is going to be enqueued to the queue, its predicted waiting time should be less or equal to the maximum predicted waiting time; otherwise, a call would be rejected

modified

Copy URL
modified: 

Date

The ACD queue editing UTC date in 24-h format: YYYY-MM-DD HH:mm:ss

operatorcount

Copy URL
operatorcount: 

number

|

undefined

Number of agents bound to the queue

serviceProbability

Copy URL
serviceProbability: 

number

The value in the range of [0.5 … 1.0]. The value 1.0 means the service probability 100% in challenge with a lower priority queue

skills

Copy URL
skills: 

QueueSkills[]

The queue skills info

slThresholds

Copy URL
slThresholds: 

number[]

The service level thresholds in seconds

users

Copy URL
users: 

QueueUsers[]

The queue users info