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ACDWaitingCallState

Props

acdSessionHistoryId

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acdSessionHistoryId: 

number

The ACD session history ID of the request

beginTime

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beginTime: 

Date

The begin time of the request in 24-h format: YYYY-MM-DD HH:mm:ss

callerid

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callerid: 

string

|

undefined

The client callerid

minutesToSubmit

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minutesToSubmit: 

number

The predicted minutes left to start servicing

priority

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priority: 

number

The request priority

userDisplayName

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userDisplayName: 

string

The display user name of the operator

userId

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userId: 

number

|

undefined

The user ID of the operator to try to service the request

userName

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userName: 

string

The user name of the operator

waitingTime

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waitingTime: 

number

The waiting time in seconds