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ACDQueueState

Props

acdQueueId

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acdQueueId: 

number

The ACD queue ID

afterServiceOperatorCount

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afterServiceOperatorCount: 

number

Number of operators with the 'AFTER SERVICE' state

afterServiceOperators

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afterServiceOperators: 

ACDAfterServiceOperatorState[]

List of operators with the 'AFTER_SERVICE' state. This state is set right after a call is ended to indicate a call postprocessing

lockedOperators

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lockedOperators: 

ACDLockedOperatorState[]

List of operators with the 'READY' state that cannot accept a call from this queue. Operator cannot accept a call if they are temporarily banned or they are servicing a call right now

lockedOperatorsCount

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lockedOperatorsCount: 

number

Number of locked operators

readyOperators

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readyOperators: 

ACDReadyOperatorState[]

List of operators with the 'READY' state that can accept a call from this queue

readyOperatorsCount

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readyOperatorsCount: 

number

Number of ready operators

servicingCalls

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servicingCalls: 

ACDServicingCallState[]

List of calls enqueued into this queue that are being serviced right now by operators

waitingCalls

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waitingCalls: 

ACDWaitingCallState[]

List of calls enqueued into this queue that are not yet serviced by operators