SQ_SetQueueInfoRequest
Props
applicationId
applicationId: number
ID of the application to search by
applicationName
applicationName: string
| undefined
Name of the application to search by. Can be used instead of application_id
callAgentSelection
callAgentSelection: string
| undefined
Agent selection strategy for calls. Accepts one of the following values: "MOST_QUALIFIED", "LEAST_QUALIFIED", "MAX_WAITING_TIME"
callMaxQueueSize
callMaxQueueSize: number
| undefined
Maximum size of the queue with CALL-type requests
callMaxWaitingTime
callMaxWaitingTime: number
| undefined
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent
callTaskSelection
callTaskSelection: string
| undefined
Strategy of prioritizing CALL-type requests for service. Accepts one of the following values: "MAX_PRIORITY", "MAX_WAITING_TIME"
description
description: string
| undefined
Comment, up to 200 characters
fallbackAgentSelection
fallbackAgentSelection: string
| undefined
imAgentSelection
imAgentSelection: string
| undefined
Agent selection strategy for messages. Accepts one of the following values: "MOST_QUALIFIED", "LEAST_QUALIFIED", "MAX_WAITING_TIME". The default value is call_agent_selection
imMaxQueueSize
imMaxQueueSize: number
| undefined
Maximum size of the queue with IM-type requests
imMaxWaitingTime
imMaxWaitingTime: number
| undefined
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent
imTaskSelection
imTaskSelection: string
| undefined
Strategy of prioritizing IM-type requests for service. Accepts one of the following values: "MAX_PRIORITY", "MAX_WAITING_TIME". The default value is call_task_selection
newSqQueueName
newSqQueueName: string
| undefined
New SmartQueue name within the application, up to 100 characters
priority
priority: number
| undefined
The queue's priority from 1 to 100
sqQueueId
sqQueueId: number
ID of the SmartQueue to search for
sqQueueName
sqQueueName: string
| undefined
Name of the SmartQueue to search for. Can be used instead of sq_queue_id