SkillsInterface
Props
addSkill
addSkill: (request: AddSkillRequest) => Promise<AddSkillResponse>
Adds a new operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.
bindSkill
bindSkill: (request: BindSkillRequest) => Promise<BindSkillResponse>
Binds the specified skills to the users (ACD operators) and/or the ACD queues. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.
delSkill
delSkill: (request: DelSkillRequest) => Promise<DelSkillResponse>
Deletes an operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.
getSkills
getSkills: (request: GetSkillsRequest) => Promise<GetSkillsResponse>
Gets the skills of an operator. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.
setSkillInfo
setSkillInfo: (request: SetSkillInfoRequest) => Promise<SetSkillInfoResponse>
Edits an operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.