1. References
  2. VoxEngine
  3. VoximplantAPI
  4. SkillsInterface
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SkillsInterface

Props

addSkill

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addSkill: 
(request: AddSkillRequest) => Promise<AddSkillResponse>

Adds a new operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

bindSkill

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bindSkill: 
(request: BindSkillRequest) => Promise<BindSkillResponse>

Binds the specified skills to the users (ACD operators) and/or the ACD queues. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

delSkill

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delSkill: 
(request: DelSkillRequest) => Promise<DelSkillResponse>

Deletes an operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

getSkills

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getSkills: 
(request: GetSkillsRequest) => Promise<GetSkillsResponse>

Gets the skills of an operator. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.

setSkillInfo

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setSkillInfo: 
(request: SetSkillInfoRequest) => Promise<SetSkillInfoResponse>

Edits an operator's skill. Works only for ACDv1. For SmartQueue/ACDv2, use this reference.