GetSQQueuesResult
Props
agentSelection
agentSelection: string
Agent selection strategy
agentcount
agentcount: number
| undefined
Number of agents bound to the queue
callMaxQueueSize
callMaxQueueSize: number
| undefined
Maximum size of the queue with CALL-type requests
callMaxWaitingTime
callMaxWaitingTime: number
| undefined
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent
created
created: Date
UTC date of the queue creation in 24-h format: YYYY-MM-DD HH:mm:ss
description
description: string
| undefined
Comment
imMaxQueueSize
imMaxQueueSize: number
| undefined
Maximum size of the queue with IM-type requests
imMaxWaitingTime
imMaxWaitingTime: number
| undefined
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent
modified
modified: Date
UTC date of the queue modification in 24-h format: YYYY-MM-DD HH:mm:ss
sqQueueId
sqQueueId: number
ID of the SmartQueue
sqQueueName
sqQueueName: string
Name of the SmartQueue
taskSelection
taskSelection: string
Strategy of prioritizing requests for service