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GetSQQueuesResult

Props

agentSelection

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agentSelection: 

string

Agent selection strategy

agentcount

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agentcount: 

number

|

undefined

Number of agents bound to the queue

callMaxQueueSize

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callMaxQueueSize: 

number

|

undefined

Maximum size of the queue with CALL-type requests

callMaxWaitingTime

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callMaxWaitingTime: 

number

|

undefined

Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent

created

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created: 

Date

UTC date of the queue creation in 24-h format: YYYY-MM-DD HH:mm:ss

description

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description: 

string

|

undefined

Comment

imMaxQueueSize

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imMaxQueueSize: 

number

|

undefined

Maximum size of the queue with IM-type requests

imMaxWaitingTime

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imMaxWaitingTime: 

number

|

undefined

Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent

modified

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modified: 

Date

UTC date of the queue modification in 24-h format: YYYY-MM-DD HH:mm:ss

sqQueueId

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sqQueueId: 

number

ID of the SmartQueue

sqQueueName

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sqQueueName: 

string

Name of the SmartQueue

taskSelection

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taskSelection: 

string

Strategy of prioritizing requests for service