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SetQueueInfoRequest

Props

acdQueueId

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acdQueueId: 

number

The ACD queue ID

acdQueueName

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acdQueueName: 

string

The ACD queue name that can be used instead of acd_queue_id

acdQueuePriority

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acdQueuePriority: 

number

|

undefined

The integer queue priority. The highest priority is 0

applicationId

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applicationId: 

number

|

undefined

The new application ID

autoBinding

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autoBinding: 

false

|

undefined

|

true

Whether to enable the auto binding of operators to a queue by skills comparing

averageServiceTime

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averageServiceTime: 

number

|

undefined

The average service time in seconds. Specify the parameter to correct or initialize the waiting time prediction

maxQueueSize

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maxQueueSize: 

number

|

undefined

The max queue size

maxWaitingTime

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maxWaitingTime: 

number

|

undefined

The max predicted waiting time in minutes. The client is rejected if the predicted waiting time is greater than the max predicted waiting time

newAcdQueueName

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newAcdQueueName: 

string

|

undefined

The new queue name. The length must be less than 100

serviceProbability

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serviceProbability: 

number

|

undefined

The value in the range of [0.5 … 1.0]. The value 1.0 means the service probability 100% in challenge with a lower priority queue