SmartQueueMetricsResult

Grouping by agent or queue

The report type(s). Possible values are calls_blocked_percentage, count_blocked_calls, average_abandonment_rate, count_abandonment_calls, service_level, occupancy_rate, sum_agents_online_time, sum_agents_ready_time, sum_agents_dialing_time, sum_agents_in_service_time, sum_agents_afterservice_time, sum_agents_dnd_time, sum_agents_banned_time, min_time_in_queue,max_time_in_queue, average_time_in_queue, min_answer_speed, max_answer_speed, average_answer_speed, min_handle_time, max_handle_time, average_handle_time, count_handled_calls, min_after_call_worktime, max_after_call_worktime, average_after_call_worktime, sum_agents_custom_1_time … sum_agents_custom_10_time