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SmartQueueState_Task

SmartQueueState.tasks item.

Fields

custom_data

Optional
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custom_data: 

Object

Custom data text string for the current task. You can set the custom data in the enqueueTask method

processing_time

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processing_time: 

number

Processing time in ms

sq_skills

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sq_skills: 

[SmartQueueTask_Skill]

Task skills

status

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status: 

string

The task status. Possible values are IN_QUEUE, DISTRIBUTED, IN_PROCESSING

task_type

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task_type: 

string

The task type. Possible values are CALL, IM

user_id

Optional
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user_id: 

number

Selected agent

waiting_time

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waiting_time: 

number

Waiting time in ms