ACDQueueStateType
The ACD queue state.
Fields
acd_queue_id
acd_queue_id: number
The ACD queue ID
after_service_operator_count
after_service_operator_count: number
Number of operators with the 'AFTER SERVICE' state
after_service_operators
after_service_operators: List of operators with the 'AFTER_SERVICE' state. This state is set right after a call is ended to indicate a call postprocessing
locked_operators
locked_operators: List of operators with the 'READY' state that cannot accept a call from this queue. Operator cannot accept a call if they are temporarily banned or they are servicing a call right now
locked_operators_count
locked_operators_count: number
Number of locked operators
ready_operators
ready_operators: List of operators with the 'READY' state that can accept a call from this queue
ready_operators_count
ready_operators_count: number
Number of ready operators
servicing_calls
servicing_calls: List of calls enqueued into this queue that are being serviced right now by operators
waiting_calls
waiting_calls: List of calls enqueued into this queue that are not yet serviced by operators