ACDSessionInfoType
The GetACDHistory function result item.
Fields
account_id
account_id: number
The account ID
acd_queue_id
Optional
acd_queue_id: number
The ACD queue ID
acd_session_history_id
acd_session_history_id: number
The ACD session history ID
after_service_duration
Optional
after_service_duration: number
The after service duration in seconds
begin_time
begin_time: timestamp
The UTC start date in 24-h format: YYYY-MM-DD HH:mm:ss
in_service_duration
Optional
in_service_duration: number
The conversation duration in seconds
priority
priority: number
The request priority
user_id
Optional
user_id: number
The user ID
waiting_duration
Optional
waiting_duration: number
The waiting duration in seconds