ACDOperatorCall
The ACD operator call type.
Fields
acd_queue_id
acd_queue_id: number
The ACD queue ID
acd_queue_name
acd_queue_name: string
The ACD queue name
acd_request_id
acd_request_id: string
The internal ACD session history ID
acd_session_history_id
acd_session_history_id: number
The ACD session history ID of the request
begin_time
begin_time: timestamp
The begin time of the request in 24-h format: YYYY-MM-DD HH:mm:ss
callerid
Optional
callerid: string
The client callerid
submitted
Optional
submitted: timestamp
The submission time of the request in 24-h format: YYYY-MM-DD HH:mm:ss