Rate this page:

GetSQQueuesResult

The SQ_GetQueues function result.

Fields

agent_selection

Copy URL
agent_selection: 

string

Agent selection strategy

agentcount

Optional
Copy URL
agentcount: 

number

Number of agents bound to the queue

call_max_queue_size

Optional
Copy URL
call_max_queue_size: 

number

Maximum size of the queue with CALL-type requests

call_max_waiting_time

Optional
Copy URL
call_max_waiting_time: 

number

Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent in minutes. If the value has been passed in seconds, this field is also present in the answer, rounded to the bigger number

call_max_waiting_time_in_seconds

Optional
Copy URL
call_max_waiting_time_in_seconds: 

number

Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent in seconds. If the value has been passed in minutes, this field is also present in the answer

created

Optional
Copy URL
created: 

timestamp

UTC date of the queue creation in 24-h format: YYYY-MM-DD HH:mm:ss

description

Optional
Copy URL
description: 

string

Comment

im_max_queue_size

Optional
Copy URL
im_max_queue_size: 

number

Maximum size of the queue with IM-type requests

im_max_waiting_time

Optional
Copy URL
im_max_waiting_time: 

number

Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent in minutes. If the value has been passed in seconds, this field is also present in the answer, rounded to the bigger number

im_max_waiting_time_in_seconds

Optional
Copy URL
im_max_waiting_time_in_seconds: 

number

Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent in seconds. If the value has been passed in minutes, this field is also present in the answer

modified

Optional
Copy URL
modified: 

timestamp

UTC date of the queue modification in 24-h format: YYYY-MM-DD HH:mm:ss

sq_queue_id

Copy URL
sq_queue_id: 

number

ID of the SmartQueue

sq_queue_name

Copy URL
sq_queue_name: 

string

Name of the SmartQueue

task_selection

Copy URL
task_selection: 

string

Strategy of prioritizing requests for service