GetSQQueuesResult
The SQ_GetQueues function result.
Fields
agent_selection
agent_selection: string
Agent selection strategy
agentcount
agentcount: number
Number of agents bound to the queue
call_max_queue_size
call_max_queue_size: number
Maximum size of the queue with CALL-type requests
call_max_waiting_time
call_max_waiting_time: number
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent in minutes. If the value has been passed in seconds, this field is also present in the answer, rounded to the bigger number
call_max_waiting_time_in_seconds
call_max_waiting_time_in_seconds: number
Maximum time in minutes that a CALL-type request can remain in the queue without being assigned to an agent in seconds. If the value has been passed in minutes, this field is also present in the answer
created
created: timestamp
UTC date of the queue creation in 24-h format: YYYY-MM-DD HH:mm:ss
description
description: string
Comment
im_max_queue_size
im_max_queue_size: number
Maximum size of the queue with IM-type requests
im_max_waiting_time
im_max_waiting_time: number
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent in minutes. If the value has been passed in seconds, this field is also present in the answer, rounded to the bigger number
im_max_waiting_time_in_seconds
im_max_waiting_time_in_seconds: number
Maximum time in minutes that an IM-type request can remain in the queue without being assigned to an agent in seconds. If the value has been passed in minutes, this field is also present in the answer
modified
modified: timestamp
UTC date of the queue modification in 24-h format: YYYY-MM-DD HH:mm:ss
sq_queue_id
sq_queue_id: number
ID of the SmartQueue
sq_queue_name
sq_queue_name: string
Name of the SmartQueue
task_selection
task_selection: string
Strategy of prioritizing requests for service