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ACDWaitingCallStateType

The waiting call state.

Fields

acd_session_history_id

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acd_session_history_id: 

number

The ACD session history ID of the request

begin_time

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begin_time: 

timestamp

The begin time of the request in 24-h format: YYYY-MM-DD HH:mm:ss

callerid

Optional
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callerid: 

string

The client callerid

minutes_to_submit

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minutes_to_submit: 

number

The predicted minutes left to start servicing

priority

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priority: 

number

The request priority

user_display_name

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user_display_name: 

string

The display user name of the operator

user_id

Optional
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user_id: 

number

The user ID of the operator to try to service the request

user_name

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user_name: 

string

The user name of the operator

waiting_time

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waiting_time: 

number

The waiting time in seconds