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SmartQueueEvent

Constants

Triggered when the contact center agent's call status changes via the SDK or within the contact center.

Parameters

description:
string
Optional
Additional information.
status:
SmartQueueStatus
Current call status of the contact center agent.

Triggered when a contact center agent's call status update has failed.

Parameters

description:
string
Reason why the call status update of a contact center agent has failed.

Triggered when the contact center agent's messaging status changes via the SDK or via the SmartQueue messaging service inner logic.

Parameters

description:
string
Optional
Additional information.
status:
SmartQueueStatus
Current messaging status of the contact center agent.

Triggered when a contact center agent's messaging status update has failed.

Parameters

description:
string
Reason why the messaging status update of a contact center agent has failed.