SmartQueueSystemStatus

Enum that represents SmartQueue statuses that are automatically assigned and cannot be manually selected.

Constants

Incoming call has ended and now an agent is processing after service work.

Agent has intentionally declined or ignored an incoming call from a queue within the specified timeout.

You may implement your own logic on how to return to the Online status.

Agent currently has an incoming call, which he has not yet answered or declined.

Incoming call is in service.