Caller ID shuffler

When you implement automated call campaigns to call multiple people, you can face a problem when several people mark your caller ID as spam. As a result, if some people use the caller ID identification software and they receive a call from your automated campaign, it can be marked as "Probably spam". This problem can reduce the efficiency of your automated call campaign.

To reduce the chance of such a problem and increase the efficiency of your campaign, you can use the caller ID shuffler. It means, that your campaign has several caller IDs, and when making a call attempt, the system chooses a caller ID for the call either randomly, or according to a specific logic.

In this article, you will learn how to implement caller ID shuffling

In case you need to use just a random caller ID from the pool, you can take the code example from the Call lists article and modify it. Instead of specifying a caller ID at line 6, define an array of possible caller IDs:

const storage = {
  callerIds: ['4593706591', '14029650021', '14752230663', '15073201875', '17015756653', '17015756684'],
  playbackCounter: 0,
};

After that, before making a calling attempt to a customer, create a random caller ID property and use it instead of the specified caller ID:

let randomCallerId = storage.callerIds[(Math.floor(Math.random() * array.length))];
const call = VoxEngine.callPSTN(storage.phoneNumber, randomCallerId, callPSTNParameters);

This makes calls from a random caller ID each time the system makes a call attempt. The rest of the scenario can be unchanged.

You can implement more complex logic for changing caller IDs. For example, you can do the following

For this logic, you need to use the key-value storage to store the call campaign history.

Here is the ready-to-use scenario example for this case.

Refer to the comments in the scenario to understand the logic.